Kindward

Terms & Conditions

Last updated: 12 June 2026

1. Who you are contracting with

These Terms govern your access to and use of the Kindward service ("Service"). The Service is provided by Kindward Technology Ltd ("Kindward", "we", "us"), trading as Kindward. By using the Service you agree to these Terms.

2. The Service

Kindward lets you generate and share AI-crafted cards of encouragement. Free, Premium, and Printed tiers may be offered with different features. We may add, change, or remove features at any time.

3. Accounts and authority

You must be of legal age in your jurisdiction (or have parental consent), and if you act on behalf of an organisation you confirm you have authority to bind it. Keep your credentials confidential — you are responsible for activity under your account. Information you provide must be accurate and kept up to date.

4. Acceptable use

You must not use the Service to:

  • Break the law, infringe others' rights, or send abusive, harassing, hateful, or harmful content.
  • Engage in fraud, spam, or deceptive practices.
  • Infringe intellectual property or send content you do not have the right to send.
  • Interfere with security — including malware, probing, scanning, scraping, or attempts to bypass technical limits.

5. Generative AI

The Service uses generative AI. You are responsible for your inputs, how you use outputs, verifying accuracy, and ensuring you have the rights to any content you submit. You must not use the Service to produce illegal content, deepfakes, hate speech, malware, or to jailbreak the underlying models.

Outputs may be inaccurate or unsuitable for regulated professional advice (legal, medical, financial) and should not be relied upon without independent verification.

We may moderate content, refuse or filter outputs, remove or restrict content, and suspend accounts in connection with abuse or repeated infringement. Rights holders may submit takedown requests to hello@kindward.co.

6. Intellectual property

We and our licensors retain all rights, title, and interest in the Service, including software, designs, and branding. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service within your selected plan. You must not reverse engineer, resell, or redistribute the Service, or circumvent technical limits.

You retain ownership of content you submit, and grant us a worldwide, royalty-free licence to host and process it solely to operate and improve the Service.

7. Payments — Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by the Paddle Buyer Terms in addition to these Terms. Subscriptions renew automatically until cancelled.

8. Service levels and warranties

The Service is provided "as is". We do not guarantee that it will be uninterrupted, error-free, or that outputs will meet your expectations. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

9. Liability

To the fullest extent permitted by law, our aggregate liability arising out of or in connection with the Service is capped at the greater of (a) the fees you paid us in the 12 months before the claim, or (b) £100. We are not liable for indirect, consequential, or special damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by our negligence, or any liability that cannot be excluded by law.

10. Indemnity

You will indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these Terms.

11. Suspension and termination

We may suspend or terminate your access for material breach, non-payment, suspected fraud or security risk, or repeated or serious policy violations. On termination your licence ends; we will provide a reasonable window to export essential content where feasible before deletion.

12. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory consumer rights in your country of residence.

13. Assignment and force majeure

You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for failure to perform due to events beyond reasonable control.

14. Changes

We may update these Terms from time to time. Continued use after changes become effective constitutes acceptance.

15. Contact

Kindward Technology Ltd — hello@kindward.co.